At Digital Hibou, we are committed to providing you with valuable marketing and advertising strategy sessions. However, if you are not satisfied with your session, we offer a 14-day satisfaction guarantee under the following conditions:
Eligibility for a Refund
You must request a refund within 48 hours of the strategy session.
Refund requests submitted after the 48-hour window will not be eligible.
Refund Request Process
To initiate a refund, please send an email to [email protected] with the following details:
Full Name: The name used during the booking.
Date of the Session: When the strategy session took place.
Reason for Refund: Provide a detailed explanation of why you were not satisfied with the session. Be as specific as possible, addressing the following questions:
What aspects of the session did not meet your expectations? Were there specific outcomes or advice you found unhelpful? What improvements would you suggest for future sessions?
Review Process
Once we receive your refund request, our team will review the information provided. We may reach out for additional details to better understand your experience.
Resolution
If your refund request meets the eligibility criteria, the refund will be processed within 7 business days of approval.
Refunds will be issued to the original payment method used during booking.
We value your feedback and are committed to improving our services based on your insights.